Refund policy

SAMUEL KING WX INC, operating as SamKing

Return terms

  • Return window: 30 days from the carrier delivery date
  • Return shipping: paid by the customer
  • Seller pays return shipping only if we shipped the wrong item, the wrong size on the order, or a defective item
  • Refund method: original payment method
  • Restocking fee: none
  • Return location: United States only

1. Eligible returns
A return is accepted when all of the following are true:

  • The email request is sent within 30 days of the delivery date.
  • The item is unworn, unwashed, and unaltered, with the original tags attached.
  • There is no stain, odor, makeup, pet hair, or other sign of use.
  • The product page does not say Final sale.
  • The parcel is shipped from a U.S. address to our U.S. return address.

2. Not accepted

  • Requests after day 30.
  • Worn, washed, altered, or customer-damaged items.
  • Items with tags removed.
  • Final-sale items.
  • Parcels shipped from outside the United States.
  • Parcels sent without a return number.

3. Return steps

  1. Email service@samking.shop with the order number, item, size, color, and reason.
  2. We reply with a return number and this address: SAMUEL KING WX INC, 120 S Washington St, Evans City, PA 16033, United States.
  3. Pack the item with tags attached. Write the return number on the outside.
  4. Ship it by tracked USPS or UPS. Keep the tracking number.
  5. After we receive it, inspection takes 3–5 business days.
  6. If it qualifies, the merchandise price and the tax charged on that item are refunded to the original payment method. The bank may take 5–10 business days to post the credit.

Do not ship before you receive the return number.

4. Shipping fees
The original $5.99 shipping fee is not refunded on a change-of-mind return. Free shipping on orders of $80 or more is not paid out as cash. Return postage you pay is not refunded. If the return is our error or a defect, email before you ship. We send a prepaid label and refund the original shipping fee.

5. Exchange

  1. In the return email, state the size or color you want.
  2. If it is in stock, we note it on the return number.
  3. Ship the original item back as in section 3.
  4. After it passes inspection, we ship the replacement. If it is not in stock, we refund the original item. A refund does not require a new purchase.

6. Defects and our errors
Email within 7 days of delivery with the order number and photos. We pay return shipping and refund or replace the item. A size within the stated tolerance of about 0.4–1.2 in (1–3 cm), or a normal fabric variation, is not a defect.

7. Contact
service@samking.shop
Monday–Friday, 9:00 a.m.–5:00 p.m. ET